FREQUENTLY ASKED QUESTIONS
Zoom Niagara Falls Tours
When does the tour run?
The tours runs everyday, all year round. We depart Toronto at 8:30am.
Where does the tour pick-up from?
Do I have to book in advance?We recommend that you should. By booking in advance you will be guaranteed a seat on the tour bus. Plus, our prices on-line are always lower than what you would normally find at a hotel lobby or travel outlet.
Is lunch included?
No. Niagara Falls has many restaurants to choose from. You will have plenty of time for lunch on your own during the 3 hours of free time. Optional: Book a Tour with Buffet Lunch at Fallsview Restaurant, Sheraton on the Falls.
After day tour Can I stay overnight at Niagara Falls Hotel? and Return next day or so
Yes. We can drop you at your Hotel in Niagara Falls after the tour. Next day return would be at about 3:00pm. $49.00 per person additional charges will apply for return transportation in a bus.
What is your cancellation policy?
50% Refund with more than 48 hours prior to tour departure time. Refunds will be not given within 3 hours prior to scheduled departure time.
What does Niagara mean?
The word “Onguiaahra” appears on maps as early as 1641. Both it, and the later version “Ongiara”, are Native words generally interpreted as meaning “The Strait” or “Great Throat”, although the more romantic “Thunder of Waters” is sometimes given. By the time the first white man arrived at the Falls, the name in general use was “Niagara”.
When is Niagara Falls closed?
Niagara Falls is open all year. However, the Hornblower Niagara Cruise stops running during the winter (November to March).
How do I pay?
You do not have to pay when you are making an online reservation. Payment is made on the day of the tour to the tour guide. We accept Cash, Visa, Master Card, and American Express.
Niagara Falls Winter Fire Works Schedule
Fridays Dec 6th, 13th & 20th
nightly: Saturday, Dec 21st to Saturday, Dec 28th except for Christmas Eve and Christmas Day.
Fridays: January 3, 10, 17, 24th & 31st
All performances take place at 9:00PM unless otherwise noted. Fireworks schedule is subject to change. As always, fireworks performances are weather permitting and may be cancelled due to poor weather conditions like high winds, storm or rain.
Niagara Falls Fire Works Schedule (Spring / Summer)
Every Friday, Sunday & Holidays
Fireworks at the Falls at 10:00PM
Victorida Day - May 19th
Memorial Day - May 26th
Canada Day - July 1st
Independence Day - July 4th
Civic Holiday - Aug 4th
Niagara Falls Illumination schedule
Illumination of the Falls has been Financed and Operated by the Niagara Falls Illumination Board since 1925.
Dates and Times
January 1 - January 31 5 PM - Midnight
February 1 - February 28 6:30 PM - 11 PM
March 1 - March 7 7 PM - 11 PM
March 8 - March 318:30 PM - 11 PM
April 1 - April 308:30 PM - 11 PM
May 1 - August 13 9 PM - Midnight
August 14 - September 308:30 PM - Midnight
October 1 - November 17 PM - Midnight
November 2 - December 30 5 PM - Midnight
December 31 5 PM - 1 AM
Is smoking or drinking allowed aboard your vehicles?
For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
Are your vehicles handicapped accessible?
Yes. Handicapped accessible vehicles are available. Any passenger requiring an ADA accessible vehicle must inform us no later than 48 hours prior to departure. Please contact our department at 1-888-786-7906 to make arrangements.
Do your open-top double decker tours operate in the rain?
Yes, our double decker buses run rain or shine. We offer complimentary disposable ponchos on rainy days to help keep you dry and you always have the option to travel in the bottom, covered half of our double decker buses.
Do you offer a student discount
Regrettably we do not offer discounted student tickets to individuals. However, school groups should contact our group sales department.
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